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Ref.nr. Beskrivelse
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Sak sist oppdatert:
fre, 17 Mai 2019, 09:57
Gjelder regioner:
Denmark, Finland, Norway, Sweden, United Kingdom
FlowApp - Intermittent problem placing outgoing calls
Timezone: CEST
Incident start Date/Time: 2019-05-17 08:00
Current ETR: 2019-05-17 09:30


Current progress report:

2019-05-17 10:00
This issue is now resolved.

If you are still experiencing problems, please contact us via email or phone:

Sweden
support@telavox.se
020 100 000

Norway
support@telavox.no
23 65 00 00

Denmark
support@telavox.dk
33 60 00 00

Finland
support@telavox.fi
93 15 46 100

United Kingdom
support@telavox.co.uk
20 302 648 24


2019-05-17 09:45
The software patch is now deployed. If you are experiencing the issue, closed down the client and start it again. This will trigger a download for the new software patch.



2019-05-17 09:30
The software patch is taking more time then expected. New ETA is 2019-05-17 09:45.


2019-05-17 09:15
Alarms raised investigation ongoing

There is currently an intermittent problem with the installed Flowapp-Client. The user may experience that when placing outgoing calls the client will display a white screen and the outgoing call will not be placed.

Telavox development team are currently rolling out a patch that will mitigate this issue.
As a user you will need to restart the client to get the new software patch.

The patch will be available approximately 2019-05-17 09:35



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