Operating information

This page lists planned network service work and operational notifications. We strive to keep this page up to date all the time. For operational information regarding our mobile services, please see our page with geographical operational information for mobile services.

Current Network problems
There are currently no network problems.
PLANNED NETWORK SERVICE WORK
There is currently no service work planned.
EXPIRED OPERATIONAL NOTIFICATIONS
Ref.no. Description
5cde6174
Item last updated:
Fri, 17 May 2019, 09:57
Affects regions::
Denmark, Finland, Norway, Sweden, United Kingdom
FlowApp - Intermittent problem placing outgoing calls
Timezone: CEST
Incident start Date/Time: 2019-05-17 08:00
Current ETR: 2019-05-17 09:30


Current progress report:

2019-05-17 10:00
This issue is now resolved.

If you are still experiencing problems, please contact us via email or phone:

Sweden
support@telavox.se
020 100 000

Norway
support@telavox.no
23 65 00 00

Denmark
support@telavox.dk
33 60 00 00

Finland
support@telavox.fi
93 15 46 100

United Kingdom
support@telavox.co.uk
20 302 648 24


2019-05-17 09:45
The software patch is now deployed. If you are experiencing the issue, closed down the client and start it again. This will trigger a download for the new software patch.



2019-05-17 09:30
The software patch is taking more time then expected. New ETA is 2019-05-17 09:45.


2019-05-17 09:15
Alarms raised investigation ongoing

There is currently an intermittent problem with the installed Flowapp-Client. The user may experience that when placing outgoing calls the client will display a white screen and the outgoing call will not be placed.

Telavox development team are currently rolling out a patch that will mitigate this issue.
As a user you will need to restart the client to get the new software patch.

The patch will be available approximately 2019-05-17 09:35



* Old operational notifications that are not grey have been updated during the past 24 hours.