Operating information

This page lists planned network service work and operational notifications. We strive to keep this page up to date all the time. For operational information regarding our mobile services, please see our page with geographical operational information for mobile services.

Current Network problems
There are currently no network problems.
PLANNED NETWORK SERVICE WORK
There is currently no service work planned.
EXPIRED OPERATIONAL NOTIFICATIONS
Ref.no. Description
5d9c5d8c
Item last updated:
Tue, 08 Oct 2019, 12:59
Affects region:
Denmark
Disturbance incoming mobile calls and sms in Denmark
Timezone: CEST
Incident start date/time: 2019-10-08 11:50
Current ETR: Not yet estimated

Current progress report:
2019-10-08 11:50

Alarms raised from our Mobile Network Supplier.

There is a intermittent problem receiving mobile calls and sms. Our mobile subcontractor informs that investigation is in progress and according to the investigation there should be a low impact on customers.


2019-10-08 12:53
Our subcontractor reports that the problem is resolved
5d9c2265
Item last updated:
Tue, 08 Oct 2019, 08:47
Affects region:
Denmark
Disturbance Denmark - Internal Mobile calls
Timezone: CEST
Incident start date/time: 2019-10-08 07:00
Current ETR: -

Current progress report:
2019-10-08 07:00
Alarms raised from our monitoring systems indicating issues with connecting calls towards our supplier


2019-10-08 07:05
Troubleshooting started and we have gotten in contact with our supplier which is informed about the issue and they have started investigating/troubleshooting the issue.

2019-10-08 07:10
Re-routed traffic so that all calls from a Telavox subscriber can connect to other operators.

The ongoing issue is that a Telavox subscriber cannot call another Telavox subscribers Mobile Phone.

2019-10-08 07:45
We haven't gotten any new information from our supplier more than that they are still troubleshooting the issue.


As soon as we have any news/updates we will update the disturbance information

2019-10-08 08:29
Calls to Telavox subscribers Mobile Phones are working again. Subcontractor informs us that the problem has been resolved. Extended monitoring is ongoing.



5d9b30f2
Item last updated:
Mon, 07 Oct 2019, 14:43
Affects region:
Denmark
Disturbances in Mobile Network Denmark
Timezone: CEST
Incident start date/time: 2019-10-07 14:15
Current ETR: -

Current progress report:
2019-10-07 14:15
Alarms raised from our Mobile Network Supplier.

There is currently an issue with both incoming and outgoing calls, mobile data and SMS-Services in Denmark.

We are awaiting information on what geographical areas in Denmark that is affected by the disturbances.


2019-10-07 14:35
Our Mobile Network Supplier informs us that the problem is now resolved and that the issue affected all customers in Denmark.




* Old operational notifications that are not grey have been updated during the past 24 hours.